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Director, IT
Voxel
IT
San Francisco, CA, USA
Posted on Jan 14, 2025
Who Are We
Industrial labor is incredibly dangerous work - almost 3 million people in the US per year are injured in the workplace for entirely preventable and at times, fatal or debilitating causes. Protecting these essential people who power our world is what motivates Voxelitos, and we'd love for you to join us. At Voxel, we're passionate about revolutionizing workplace safety and operations with groundbreaking, full-stack AI and computer vision technology.
Voxel’s site intelligence platform helps safety and operations leaders see the unseen risks, make strategic decisions, and prevent workplace incidents before they happen. Our customers include Fortune 500 companies across major grocers and retailers, manufacturers, food and beverage warehousers, supply chain and logistics service providers. Based in SF with team members sitting all over the globe, Voxel is backed by industry leading VC’s.
Voxel is seeking an experienced and dynamic Director of IT to lead the management of our IT infrastructure and support seamless operations as the company scales. This critical role will require deep expertise in IT administration, software provisioning, a proven ability to manage business-critical systems, and a proactive approach to addressing technical challenges in a fast-paced startup environment.
What You'll Do
- Manage all core business software, including licensing, updates, and integrations, to ensure optimal functionality and alignment with company needs.
- Act as the primary point of contact for resolving employee technical issues ensuring timely resolution or engaging third-party support as needed.
- Conduct timely onboarding and offboarding of employees and contractors, including provisioning and de-provisioning access to systems and devices.
- Oversee company hardware inventory to ensure efficient distribution supporting business operations. Establish an appropriate replacement cycle for existing assets, ensuring a detailed and up-to-date inventory is kept.
- Work with leadership to continually improve and implement scalable IT systems and policies that align with the company’s growth trajectory and security requirements.
- Help evaluate, select, and manage relationships with IT vendors to optimize costs and performance. Collaborate with the Finance team to plan and execute appropriate expansion and renewal cycles as needed.
- Collaborate with relevant teams to implement best practices for data protection and regulatory compliance, including SOC2 and ISO.
- In partnership with the CTO, maintain documentation to support security audits, ensuring readiness for both internal and external reviews.
- Lead the response process for security questionnaires submitted by current or potential customers during RFPs and RFIs. Work cross-functionally to ensure responses align with Voxel’s security policies, compliance standards, and technical capabilities.
- Develop and maintain a repository of standardized responses to common security questions, streamlining customer communication and ensuring accuracy.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent experience.
- At least 8 years experience managing IT and business-critical systems and infrastructure for an early-stage SaaS startup.
- Expertise in managing software tools, including G-suite, Slack, Kandji (or similar MDM), and Drata (or similar compliance software)
- Knowledge of security best practices, data protection, and SOC 2 and ISO compliance standards.
- Exceptional problem-solving skills and the ability to work independently to address challenges.
- Excellent organizational and communication skills, with the ability to collaborate across various leaders, teams, and time zones.
Why Join Us?
Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Enjoy a competitive salary, benefits, and a dynamic work environment.
Benefits:
Extensive / Generous health, dental, and vision insurance.
Highly competitive paid parental leave and support system.
Ownership in the business through an Equity Incentive Plan.
Generous paid time off and / or flexible work arrangements.
Daily meals in-office, vibrant company events, team-building.
401K retirement plan, HSA options, pre-tax Commuter Card.